Welcome to Our Support Center!

Get the most from your account with the material below, or contact our support department for faster service.

Setting Up Your Account

Web Resources

Get started accepting payments, and access more content by visiting our Merchant Resources Page now. Be sure to download the Xpress-pay it! button, and place it on your website, too.

Training Guide

Once you're running, use this handy reference guide to master all the tools and features available in your administrative menu. Feel free to contact us anytime to answer any questions!

Other Training Guides

Log in, find transactions, reverse or rescind transactions, and more inside your gateway. Contact us for assistance, or reach their support at: (877) 447-3938.

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As a full platform, TSYS offers numerous tools to make handling your transactions easier. Download the PDF for more, or contact them directly at: (706) 649-2310.

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eChecks have their own unique features and benefits. Get all the assistance you need by contacting us, or Forte directly at: (800) 337-3060.

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Log in, run reports, reverse or rescind payments, and so much more with your ProfitStar gateway. For more information please download the PDF below, or contact them at directly at:. (972) 359-5500.

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Our newest processing partner, we're proud to be working with Worldpay to expand our processing capabilities. Find out more about all this connection offers, and how to manage your account.

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Use this helpful guide to process refunds, voids, review declined payments, view batch settlements, and more. It'll save you time and effort. Your can also visit the Converge website for more information.

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MANAGE YOUR Billing & Payment OPTIONS

Instant Payments

Instant payments are the fastest way to begin accepting payments with Xpress-pay. Just tell us what information you want to collect with each payment, and you're done!

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Information Exchange & FTP

Use our menus or FTP/sFTP to upload a billing file, send click-to-pay emails, and allow online payments. Also, produce a report or download a file at any time. Simple, comprehensive functionality.

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Initiation/Completion Options

Seamlessly integrate secure payments into your website for a clean, professional look. Afterwards, we’ll display and email a receipt and optionally, advise your site of payment in real-time.

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Bookmarking Payment Pages

The link you see in your browser’s address bar when making a payment is not the same as the link that initiates the payment. The original link is masked for security purposes. This PDF provides the instructions for bookmarking your payment page:

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PCI Security

We all share the responsibility of securing consumer information. Before engaging any ePayment services, make sure to verify PCI DSS Level One Compliance by obtaining their Attestation of Compliance as we have made available here.

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Prioritizing PCI Compliance

Browser Support

We've recently enhanced our security measures from the vulnerable SSL encryption protocol to the more secure TLS 1.2 cryptographic protocol. While this increases security, it also means Xpress-pay may not load or function on older web browsers. Find out if your browser is supported...

Supported Browsers

POS Integrations

When you're ready to connect your POS to offer a secure, mobile payment solution, we have everything you need. Contact us now to discuss!

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Get Direct Support (607-753-6156)

Purchase A Swipe Reader

This handy device makes accepting credit card payments in your office even easier. Simply plug it into the USB slot of your laptop or PC, swipe the card when you're on the checkout screen, and fill in the zip code and CSV from the card. That's it!

Instructions for use: When your swipe reader arrives, plug it into any USB port on your Windows PC. At the checkout screen, swipe the card before doing anything else. If the swipe fails for any reason, press F5 to swipe again.