Welcome to Our Support Center!
Get the most from your account with the materials below, or contact our support department for direct assistance.
Setting Up Your Account
Get started accepting payments, and access more content by visiting our Merchant Resources Page now. Be sure to download the Xpress-pay it! button, and place it on your website, too.
Once you're running, use this handy reference guide to master all the tools and features available in your administrative menu. Feel free to contact us anytime to answer any questions!
MANAGE YOUR Billing & Payment OPTIONS
Information Exchange & FTP
Use our menus or FTP/sFTP to upload a billing file, send click-to-pay emails, and allow online payments. Also, produce a report or download a file at any time. Simple, comprehensive functionality.
Bookmarking Payment Pages
The link you see in your browser’s address bar when making a payment is not the same as the link that initiates the payment. The original link is masked for security purposes. This PDF provides the instructions for bookmarking your payment page:
PCI Security & Compliance
We've recently enhanced our security measures from the vulnerable SSL encryption protocol to the more secure TLS 1.2 cryptographic protocol. While this increases security, it also means Xpress-pay may not load or function on older web browsers. Find out if your browser is supported...
When you're ready to connect your POS to offer a secure, mobile payment solution, we have everything you need. Contact us now to discuss!
Connect your Xpress-pay account to virtually any other online portal in the world, and to securely move data between each either system instantly, 24/7.
Other Training Guides
Our newest processing partner, we're proud to be working with Worldpay to expand our processing capabilities. Find out more about all this connection offers, and how to manage your account.
Use this helpful guide to process refunds, voids, review declined payments, view batch settlements, and more. It'll save you time and effort. Your can also visit the Converge website for more information.
Get Direct Support (607-753-6156)
Purchase A Swipe Reader
This handy device makes accepting credit card payments in your office even easier. Simply plug it into the USB slot of your laptop or PC, swipe the card when you're on the checkout screen, and fill in the zip code and CSV from the card. That's it!
Instructions for use: When your swipe reader arrives, plug it into any USB port on your Windows PC. At the checkout screen, swipe the card before doing anything else. If the swipe fails for any reason, press F5 to swipe again.