Frequently Asked Questions
In case you still have any questions:
THE MOST COMMON QUESTIONS WE GET:
What does Xpress-pay do?
We help organizations of all sizes accept secure, electronic payments and donations for virtually anything, while giving them the ability to offset the transaction costs involved.
How does it work?
We offer merchants a variety of online, mobile, and automated telephone payment (IVR) solutions that can be configured to meet your needs. These include:
- Instant Invoices - Email customers their bill instantly
- Payments - Accept variable-amount transactions anytime
- eBill Presentation - Upload bills that your customers can find and pay with confidence
- Emailed Billing - Send your customers their bill to get paid faster
- Secure Payment Portal - Integrate Xpress-pay directly into 3rd party systems
- Recurring Payments - schedule transactions per each customers' needs
No matter what type of revenue you're collecting, we have a way to make it easier, faster, and more cost-effective to get paid.
What is a Site Fee?
This is a nominal security and delivery fee we charge for the use of our service, typically passed on to the customer so merchants may offset their transaction costs. They may also choose to absorb it to encourage greater adoption of online payments by their customers.
Can a Site Fee be turned on/off?
Absolutely! Each merchant has the ability to adjust the site fee charged at anytime, given their particular needs.
Can I use my existing merchant account?
Possibly. We've connected with numerous gateways and merchant providers to make it easier for you to get started. If you have an existing eCommerce/MOTO merchant account we can try connecting to it first. If not, we'll work with you to set up a new account with one of our preferred providers.
What about security?
We are proud to be a PCI Level 1 certified solution provider, which is the highest level available in the payments industry. This is the same data security offered by major banks.
What are the typical costs?
It's only $99 to open your account, and $10/month thereafter. Since you can virtually eliminate the transaction costs with our Site Fee Program that's all you pay!
How are we notified of payments?
Either by email with each transaction, or through the payment history reports you can access in your Xpress-pay account.
Do you integrate with QuickBooks or others?
Currently, you can upload a billing file created from QB that will allow your customers to search for and pay their bill at Xpress-pay. However, we don't yet have an automated way to get the payments back into QB, so you'll have to reconcile those manually.
What is the setup process and timeframe?
Once you have a viable merchant account we'll be able to get you running very shortly to begin accepting transactions.
What our partners are asking:
How long does it take to become a reseller?
Our application process only takes a couple days to finalize the agreement. Contact us now to see if you need to execute an agreement, or if your organization already has.
What's the boarding time for merchants?
Once you've secured a viable merchant account for your client, we can typically have them set up and trained within 2 business days.
What industries can I sell in with this?
Insurance, utilities, and municipal are all very solid industries for the solutions mentioned above.
Can I sign other resellers under me?
Yes. Although, we limit it to a certain number of subordinate resellers to ensure there is enough margin for everyone to go around.
Still looking for answers?
If you have any question not seen here, don't hesitate to reach out and one of our specialists will be happy to help!