Frequently Asked Questions
THE MOST COMMON QUESTIONS WE GET:
What does Xpress-pay do?
We help organizations of all sizes accept secure, electronic payments and donations for virtually anything, while giving you the ability to offset the transaction costs involved.
We also help expand the number of ways and places you can transact with customers to grow your business.
How does it work?
Once enrolled, you'll enjoy a wide variety of online, mobile, and automated telephone payment (IVR) solutions that can be configured to meet your needs. These include:
- Instant Invoices - Email customers their bill instantly
- Instant Payments - Accept variable-amount transactions anywhere, anytime
- eBill Presentation - Upload bills that your customers can find and pay with confidence
- Emailed Billing - Send your customers their bill to get paid faster
- Secure Payment Portal - Integrate Xpress-pay directly into 3rd party systems
- Recurring Payments - schedule transactions per each customers' needs
No matter what type of revenue you collect, we have a way to make it easier, faster, and more cost-effective to get paid.
What is a Site Fee?
This is a nominal security and delivery fee we charge for the use of our service, typically passed on to the customer so you can offset the transaction costs. You may also choose to absorb it to encourage greater adoption of online and mobile payments.
Can a Site Fee be turned on/off?
Absolutely! You maintain complete control of how much of the Site Fee you, or your customers pay.
Can I use my existing merchant account?
Possibly. We've connected with numerous gateways and merchant providers to make it easier for you to get started. If you have an existing eCommerce/MOTO merchant account we can try connecting to it first. If not, we'll work with you to set up a new account with one of our preferred providers.
What about security?
We are proud to be a PCI Level 1 certified solution provider, which is the highest level available in the payments industry. This is the same, or higher data security offered by major banks.
What are the typical costs?
Currently it's FREE to open an account and $0/month with our Silver Plan. You may also upgrade your account with premium features, including our QuickBooks Online plug-in ($199 set up), Recurring Payments ($99 set up), and adding eCheck processing ($19/month).
The only additional charges you may incur are for chargebacks issued from customers. Those fees are not under our control, and cannot be waived.
How are we notified of payments?
Either by email with each transaction, or through the payment history reports you can access in your Xpress-pay account.
Do you integrate with QuickBooks Online?
Yes! Using our QBO Connect plug-in, you an easily accept payments at Xpress-pay, and have them register in your QBO ledger in real-time. Contact our sales team for a free demonstration.
Also, you can upload a billing file created from QB that will allow your customers to search for and pay their bill at Xpress-pay.
What is the setup process and timeframe?
Enrolling online takes only minutes, and then we'll work with you over the next couple of business days to get your merchant account approved, and your account activated.
In all, please allow 3-4 business days to get you set up and accepting transactions in your account.
What our partners are asking:
How long does it take to become a reseller?
Our application process only takes a couple days to finalize the agreement. Contact us now to see if you need to execute an agreement, or if your organization already has.
What's the boarding time for merchants?
Once you've secured a viable merchant account for your client, we can typically have them set up and trained within 2 business days.
What industries can I sell in with this?
Insurance, utilities, and municipal are all very solid industries for the solutions mentioned above.
Can I sign other resellers under me?
Yes. Although, we limit it to a certain number of subordinate resellers to ensure there is enough margin for everyone to go around.
Still looking for answers?
If you have any question not seen here, don't hesitate to reach out and one of our specialists will be happy to help!